Last updated: 6 August 2026
This policy explains when a StatusAI purchase can be refunded, who handles the request, and how to reach us. It applies to everything we sell — subscription plans and one-off credit packs — and forms part of our Terms of Service. Where this policy and section 10 of the Terms overlap, they say the same thing; this page exists so the policy is easy to find on its own.
In short. Credits and subscription periods are digital content that is delivered immediately, so purchases are final and non-refundable except where the law says otherwise. A generation that fails never costs you credits. Where we are genuinely at fault, we will put it right.
Both are digital content. Access is granted the moment payment is confirmed, which is why the rules below are stricter than they would be for a physical product.
To the maximum extent permitted by law, all purchases are final and non-refundable. That includes:
Nothing in this section limits any statutory right you have that cannot be waived. See section 5.
Credits are deducted only once a result has actually been produced. If a generation fails — a provider outage, a network problem, a request refused by a provider's safety systems — no credits are taken, and there is nothing to refund. If you believe credits were deducted without a result, contact us and we will check the record and correct it.
We sell through more than one channel, and the refund route depends on which one you used. Your receipt will tell you.
Refund requests for anything bought inside the app are handled by Google under the Google Play refund policy, which applies in addition to this policy. Please raise the request through the Google Play Store in the first instance — Google can action it directly, and we cannot refund a Play purchase on Google's behalf. If Google declines and you believe the circumstances are exceptional, write to us and we will look at it.
Website payments are processed by Razorpay, an authorised payment processor. Contact us directly for anything bought here, using the address in section 7. Where a refund is due, it is returned to the original payment method through Razorpay; how long it takes to appear depends on your bank or card issuer, and is typically five to ten working days once we have approved it.
We never receive or store your card details. Card and bank information is entered with the payment processor and is never held by us. See our Privacy Policy.
This policy does not affect rights you have under consumer law that cannot be signed away.
If you are in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a purchase of digital content. Because credits and premium access are made available immediately, by starting to use them you ask us for immediate performance and acknowledge that you lose that right of withdrawal once performance has begun. If you have bought but not yet used what you bought, tell us within 14 days and we will refund it.
Entirely at our discretion, and without creating any obligation to do so again, we may issue a refund or a goodwill credit adjustment where:
Tell us what happened and roughly when. We can see your credit and purchase history, so you do not need to prove it — we will check.
Cancelling stops future renewals. It is not a refund of the period you have already paid for: you keep premium access until that period ends, and it then does not renew.
N FLOW — operator of StatusAI
Email: support@statusaiapp.com
Put "Refund request" in the subject line and include the email address on your account, roughly when you bought, and what went wrong. We acknowledge refund and billing enquiries within 24 hours and aim to resolve them within 15 days of receipt — the same commitment we make to grievances under section 15 of the Privacy Policy.
We may update this policy. The date at the top of the page shows when it last changed, and a change never applies retroactively to a purchase you have already made.