StatusAI
Support

Frequently Asked Questions

What is StatusAI?+

StatusAI is an AI-powered content creation app that helps you generate captions, status updates, bios, replies, quotes, hashtags, stories, hooks, and AI images in seconds.

How do credits work?+

Credits are used whenever you generate content with AI. Text generations typically consume 1-2 credits, while image generations consume 10-20 credits depending on quality and settings.

Why was my credit deducted?+

Credits are deducted only after a successful generation. Failed generations caused by server errors do not consume credits.

How can I get more credits?+

You can upgrade to Standard, Premium, or Pro plans to receive additional monthly credits, buy credit packs, watch rewarded ads, or invite friends with your referral code.

Do credits expire?+

Credits received through subscriptions remain available while your account is active. Purchased credits are not immediately removed when your subscription expires.

Where can I see my remaining credits?+

Your remaining credits are displayed on the Home screen and Profile screen.

Can I transfer credits to another account?+

No. Credits are linked to the account where they were earned or purchased and cannot be transferred.

What plans are available?+

StatusAI offers Standard, Premium, and Pro subscriptions with monthly, quarterly, and semi-annual billing options.

Does my subscription renew automatically?+

Yes. Subscriptions automatically renew at the end of each billing cycle unless cancelled.

Can I cancel anytime?+

Yes. You can cancel your subscription at any time from your App Store or Google Play account settings.

What happens after cancellation?+

Your premium features remain active until the end of your current billing period.

What happens when my subscription expires?+

Your account automatically moves to the Free plan. Any remaining credits stay available, but premium-only features become unavailable.

How do I restore my purchase?+

Open Profile → Restore Purchases. StatusAI will verify your subscription with Apple App Store or Google Play and restore premium access.

Which plan is best for me?+

Standard is ideal for casual users, Premium is best for creators and content makers, and Pro is designed for businesses and heavy AI usage.

How does Text AI work?+

Select a category, choose a subcategory, enter your prompt, and tap Generate. AI will create personalized content based on your request.

How does Image AI work?+

Choose an image category, style, and description. AI will generate images based on your selected settings.

Why did generation fail?+

Generation may fail due to internet issues, temporary AI provider outages, insufficient credits, or invalid prompts. Credits are not charged for failed generations.

How long does generation take?+

Text generation typically takes a few seconds. Image generation may take longer depending on complexity and server load.

Why is my image different from what I expected?+

AI-generated images may vary based on prompt quality, style selection, and model interpretation. More detailed prompts usually produce better results.

Can I generate the same result again?+

You can use the Regenerate button to create a new variation using the same settings.

What prompts work best?+

Specific and descriptive prompts usually generate higher quality results than short or generic prompts.

How does the referral program work?+

Share your referral code or link with friends. When a friend installs StatusAI and signs up with your code, you both receive free credits instantly.

How many credits do I earn from a referral?+

You earn credits for every friend who signs up with your code, and your friend also receives welcome credits. The exact amounts are shown on the Refer & Earn screen.

When do I get my referral credits?+

Referral credits are added automatically as soon as your friend signs up with your code and their new account is verified.

Where do I find my referral code?+

Open Profile → Refer & Earn to see your unique code and share link, and to track the friends who have joined.

Who can use a referral code?+

Referral codes work only for brand-new users during sign-up. Existing accounts cannot apply a code.

My friend joined but I didn't get credits — why?+

Referral rewards are granted only when a brand-new account signs up using your code. If your friend already had an account, or entered the code after signing up, the reward does not apply. Contact support if you believe this is a mistake.

How do I change my language?+

Open Profile → Language and select your preferred language from the available options.

How do I delete my account?+

Visit statusaiapp.com/delete-account and sign in with your email and password. This is the only place account deletion is offered, because it cannot be undone. Signed in with Google or Facebook and have no password? Email us and we will delete it for you.

Is my data safe?+

Yes. Your account and generation data are securely stored using Firebase and industry-standard security practices.

Are my prompts private?+

Your prompts are used only to generate content and improve app functionality. We do not publicly share your private generations.